Support
Frequently Asked Questions
Answers to the questions we hear most from shippers, carriers, and dispatch clients.
After all required forms and documents have been submitted, please allow 24–48 business hours for our team to review your information. Incomplete applications may require additional processing time.
We will verify the carrier’s operating authority, insurance coverage, safety information, W-9, payment details, and factoring information, if applicable. Approved carriers will receive a confirmation notice.
Dispatch applicants will receive a Power of Attorney document that must be signed and returned before final approval. Dispatch services will not begin until all required documents have been completed and approved.
Missed or past-due payments may result in the immediate suspension of dispatch services. Services will remain suspended until the outstanding balance and any applicable fees have been paid. Repeated missed payments may result in the termination of dispatch services, depending on the client’s payment history and the terms of the Dispatch Service Agreement.
We will review the shipper’s information and complete a business credit check. Once credit has been verified and approved, we will establish payment terms and complete the customer setup process.
Freight should not be scheduled until the shipper’s credit has been verified and payment terms have been approved. If credit terms cannot be extended, prepaid payment options may be discussed.
No. Submitting an application does not guarantee approval, dispatch services, carrier loads, freight availability, or credit terms.
No. Carrier approval allows a carrier to be considered for available freight, but it does not guarantee a specific load, lane, rate, or amount of freight.
Approved carriers, dispatch applicants, and shippers will receive confirmation from Unique Giant Logistics after the review and verification process is complete.
A member of our team will contact you using the information provided on your application. Missing, inaccurate, or expired documents may delay approval.
Still have questions? Email uniquegiant@uniquegiantlgs.org or call (877) 209-9990.